Privacy Policy
INTRODUCTION
Aadyaasri (“Company”, “we”, “us” or “our”) is a premium wellness and fragrance brand based in Delhi, India, rooted in Indian heritage, craftsmanship, and mindful living. We are dedicated to creating thoughtfully designed incense and wellness products that celebrate tradition while aligning with modern, conscious lifestyles.
At Aadyaasri, we believe in authenticity, purity, and responsibility. Every product we create reflects our commitment to quality, ethical sourcing, and sustainable practices, while preserving the spiritual and cultural essence that inspires our brand.
We value the trust of our customers and are deeply committed to transparency, integrity, and respect in all our interactions. Whether you engage with us through our website, digital platforms, or retail partners, your experience with Aadyaasri is guided by our promise of excellence and care.
Our journey is inspired by the timeless rituals of India and shaped by contemporary design and innovation. From sourcing raw materials to crafting our products and presenting them with elegance, Aadyaasri stands for conscious luxury that nurtures both the senses and the soul.
CONCENT
By accessing or using the Aadyaasri website, you expressly consent to the collection, use, and handling of your information in accordance with this Privacy Policy. You further agree to the disclosure of your Personal Information as outlined in this Policy.
This Privacy Policy shall be deemed to be an integral part of the website’s Terms of Use and shall be read in conjunction with them. In the event of any inconsistency, the provisions of this Policy shall prevail with respect to matters relating to privacy and data protection.
Unless otherwise stated in this Policy, Aadyaasri does not share, sell, or disclose your Information to any third party without obtaining your prior consent. Any disclosure of Information to third parties, where applicable, is carried out strictly in accordance with this Policy and in compliance with applicable laws and legal requirements.
PERSONAL INFORMATION
As per the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, “Personal Information” refers to any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
Aadyaasri collects Personal Information from Users through its website in order to provide its products and services efficiently. Personal Information collected may include any information disclosed by the User that can be used to identify the User, either directly or indirectly. This may include, but is not limited to, the User’s first name, last name, contact number, email address, billing and shipping address, location details, or any other information voluntarily submitted by the User or by any person acting on behalf of the User while placing an order or interacting with the Website.
If you choose to contact Aadyaasri through our customer support channels, including our customer support number or official email address as provided on the Website, we may retain the information shared by you for the purpose of responding to your queries, resolving disputes, providing customer support, addressing grievances, and troubleshooting issues related to our products or services.
All Personal Information collected by Aadyaasri is handled in accordance with this Privacy Policy and applicable laws to ensure confidentiality and security.
HOW DO WE COLLECT AND RECEIVE INFORMATION
Aadyaasri may collect your Information when you register on our Website, place an order, contact us through the customer support details provided on the Website, or otherwise interact with us. Such Information may include, but is not limited to, your name, phone number, email address, billing and shipping address, location, and business or shop name (where applicable).
We may collect and retain certain financial or payment-related information, with your prior consent, when you make purchases or payments through the Website. Such information may include billing details and transaction-related data (“Financial Information”). Aadyaasri does not store complete payment card details and relies on authorized payment gateway service providers for processing payments in accordance with applicable laws and security standards.
We may collect your Information when you voluntarily provide testimonials, reviews, or feedback relating to our products or services. Such testimonials may be published on the Website or other marketing platforms solely for promotional and informational purposes, unless you request otherwise.
We may also collect Information shared by you when you communicate with us through our official contact details, customer support channels, or our verified social media handles.
Aadyaasri may collect Information when you choose to participate in surveys, polls, or feedback initiatives conducted by the Company. Participation in such activities is entirely voluntary, and the Information collected is used to improve our products, services, and Website experience.
From time to time, Aadyaasri may organize promotional campaigns, offers, or contests on the Website. To participate, Users may be required to provide certain Information. Where necessary, such Information may be shared with third parties solely for the purpose of administering the campaign, fulfilling prizes, or completing related obligations, in accordance with applicable laws.
Additionally, Aadyaasri automatically collects certain device- and connection-specific information when you access or use the Website. This may include hardware model, operating system details, browser type, app version (if applicable), IP address, device identifiers, language preferences, time zone, network information, and other technical data required for Website functionality, analytics, and security.
HOW DO WE USE YOUR INFORMATION
Aadyaasri may use the Information collected from Users for the following purposes:
- To operate, maintain, and improve the functionality, performance, and user experience of the Website, including identifying usage trends and analyzing Website traffic.
- To generate invoices, process orders, and manage transactions using Information such as your name, billing and shipping address, contact number, email address, and location.
- To administer our services, provide customer support, and diagnose or resolve technical issues related to the Website or our services.
- To communicate with you regarding your orders, inquiries, requests, or concerns through email, phone, or other communication channels provided by you.
- To send you service-related communications, updates, promotional messages, offers, and information about existing or new products or services that may be of interest to you, subject to your preferences and applicable laws.
- To deliver relevant advertisements, promotional content, or marketing communications, including targeted advertisements, in a lawful and transparent manner.
- To use your Internet Protocol (IP) address and related technical data for security purposes, traffic analysis, troubleshooting, and improving Website performance.
- To inform you of any changes, updates, or modifications to the Terms of Use and/or this Privacy Policy.
- To use your Information for any other purpose with your explicit consent or as required or permitted under applicable laws.
SHARING OF INFORMATION
Aadyaasri does not rent, sell, or disclose your Personal Information to any third party or non-affiliated entity, except with your consent or where such disclosure is necessary to provide the services or products requested by you, or as required under applicable laws.
We may disclose your Personal Information in the following circumstances:
- To comply with any applicable law, regulation, legal process, or lawful request from governmental or regulatory authorities, including law enforcement agencies.
- To protect and defend the rights, property, or safety of Aadyaasri, our Users, or others, including enforcing our Terms of Use or defending against legal claims.
- To facilitate the delivery of products, we may share limited User Information, such as name, contact number, and delivery address, with our logistics and delivery partners strictly for order fulfilment purposes.
In the event of any business expansion, merger, acquisition, restructuring, or transfer of assets, Aadyaasri may share or transfer all or part of your Information to its affiliates or the acquiring entity. Under such circumstances, we will, to the extent reasonably possible, require the receiving party to adhere to privacy practices consistent with this Privacy Policy. You acknowledge that such transfers may occur and that any successor entity may continue to process your Personal Information in accordance with this Policy.
To process payments made through the Website, Aadyaasri may share necessary Financial Information with authorized third-party payment gateway service providers. All payment transactions are conducted through secure and encrypted digital platforms operated by such payment gateways in compliance with applicable security standards. Aadyaasri does not store or process complete payment card details and has no role in the authentication process carried out by payment service providers. Accordingly, Aadyaasri shall not be liable for any acts or omissions of such third-party payment gateways or for disputes arising between you and such payment service providers.
Aadyaasri respects your right to privacy and, except as expressly stated in this Policy, will disclose Personal Information only when required to do so under applicable laws, rules, regulations, or lawful orders of governmental, regulatory, or judicial authorities. Any such disclosure shall be made strictly in accordance with applicable legal requirements.
THIRD-PARTY WEBSITES AND SERVICES
The Aadyaasri Website may contain links to third-party websites, applications, or online resources that are not owned or controlled by the Company. Aadyaasri has no control over, and assumes no responsibility for, the content, privacy practices, or data handling processes of such third-party websites.
You acknowledge and agree that Aadyaasri is not responsible or liable for any loss, damage, or misuse of your Personal Information arising from your access to or interaction with any third-party websites, or from reliance placed on the accuracy, completeness, or availability of any content, advertisements, products, or services provided by such third parties.
Third-party websites and resource providers may have their own privacy policies governing the collection, use, storage, and disclosure of your Personal Information. Aadyaasri does not represent or warrant the privacy policies or terms of use of such third parties. We strongly encourage you to review the privacy policies of any external website you visit.
Aadyaasri may engage third-party service providers or partners to perform certain functions on our behalf, such as website hosting, analytics, payment processing, order fulfilment, customer support, or technical services. To the extent necessary, we may share limited Information with such service providers solely for the purpose of enabling them to perform their designated services.
Any sharing of Information with service providers is limited to what is reasonably required for the performance of their services. While Aadyaasri takes reasonable steps to engage reputable service providers, the Company does not control their internal data handling practices and shall not be responsible for any privacy breach or misuse of Information by such third parties.
COOKIES, THIRD-PARTY ANALYTICS, SPONSOR
Cookies are small text files that are stored on your computer, tablet, or mobile device (collectively referred to as “Devices”) when you visit our Website. Cookies help Aadyaasri recognize your preferences, remember certain information, and enhance your overall browsing experience.
The primary purpose of using Cookies is to improve the functionality and performance of the Website and to provide a better user experience. Aadyaasri does not use Cookies to track Users’ online activities beyond the scope of the Website.
The Website may request your consent to place Cookies on your Devices. If you choose to disable or decline Cookies, certain features or functionalities of the Website may not operate as intended. By accepting Cookies, you consent to the placement and use of Cookies on your Devices in accordance with this Privacy Policy.
Aadyaasri may permit third-party service providers, including advertising and analytics partners, to access Cookies placed on your Devices for the purpose of delivering relevant advertisements, analysing Website usage, and improving services. Such third parties may collect information directly through Cookies or similar technologies.
We may also use third-party analytics tools to monitor, analyse, and evaluate User interactions with the Website. The information collected through such tools helps us understand usage patterns, improve Website performance, and enhance user experience. Any information collected or shared through these tools is handled in accordance with this Privacy Policy and applicable laws.
PROTECTION OF INFORMATION
Aadyaasri takes the protection and security of your Information seriously. All Information collected through the Website is stored and processed within the jurisdiction of India, and we take reasonable steps to ensure that your preferences regarding the use of such Information are respected.
We implement appropriate administrative, technical, and physical safeguards to protect your Information from unauthorized access, alteration, disclosure, misuse, loss, or unlawful processing. Access to Personal Information is restricted to authorized employees, personnel, and service providers who require such access in order to perform their duties in connection with the Website and our services.
Our security measures include, but are not limited to, secure servers, protected networks, access controls, and standard security practices designed to safeguard Information collected through the Website, customer support channels, or other interactions with the Company.
However, please note that no method of data transmission over the internet or method of electronic storage is completely secure. While Aadyaasri strives to use commercially reasonable means to protect your Information, we cannot guarantee absolute security and shall not be held responsible for any unauthorized access, security breach, or unintended disclosure beyond our reasonable control.
MINOR
The Aadyaasri Website is not intended for access or use by individuals who are below the legal age required to enter into a binding contract under the applicable laws of their respective jurisdictions (“Minors”). Aadyaasri does not knowingly solicit, collect, or process Personal Information from Minors.
In the event that a Minor accesses or uses the Website, we encourage parents or legal guardians to actively supervise the Minor’s online activities and ensure that no Personal Information is shared without their prior consent.
If Aadyaasri becomes aware that Personal Information has been collected from a Minor without appropriate parental or guardian consent, we will take reasonable steps to delete such Information from our records in accordance with applicable laws.
LIMITED LIABILITY
As stated in this Privacy Policy, Aadyaasri shall not be responsible or liable for any privacy breach, data misuse, or security incident arising from the acts or omissions of third-party websites, service providers, or partners over whom the Company does not have direct control.
Aadyaasri shall also not be liable for any loss, damage, or misuse of your Information where such loss, damage, or misuse results from events beyond the reasonable control of the Company (“Force Majeure Events”). Such events may include, without limitation, natural disasters, acts of God, fire, flood, explosion, civil unrest, strikes, lockouts, riots, war, acts of government or regulatory authorities, cyber-attacks, hacking incidents, unauthorized access to systems or data, system failures, encryption breaches, or any other similar events that are not reasonably foreseeable or preventable by the Company.
To the maximum extent permitted under applicable law, Aadyaasri’s total liability for any loss, claim, or damage arising out of a particular transaction carried out by you through the Website shall be limited to the amount actually paid by you for that specific transaction.
CONTACT US
If you have additional questions or concerns about this Policy or want to make any request or suggestions regarding certain Personal Information, please contact us on 9999093454 or write to us on theaadyaasri@gmail.com